Last week we discussed 4 Reasons to Invest in Your Employee’s Happiness. To quickly summarize, the same actions that lead to happier employees also lead to more productive and successful employees. So what stops employers and supervisors from investing in happiness?
1. The most common refrain is that we can’t control our employee’s happiness. This assumption is 100% correct; we can’t control someone else’s happiness. But our goal is not to control happiness; it is to provide opportunities for happiness. Those opportunities for happiness lead to more productivity no matter what level of happiness the employee is feeling overall.
2. Managers confuse presence with productivity. One of the simplest forms of employee measurement is; are they at their desk. If we can physically see them, they are probably being productive. Today, in the age of the knowledge worker, the internet, and social media, employees can sit at their desk for hours and not get anything done. To improve productivity we need to inspire their minds rather than manage their butts in seats. Productive employees are passionate, focused, and excited to solve the company’s or customers problems. Providing opportunities for happiness inspires their productivity.
3. Managers confuse coffee breaks, group lunches, and in-office birthday celebrations with wasted and un-productive time. The research shows that many employees enjoy their work because of the friendships and connections. Also, employees with many friends throughout the company are more productive and successful at completing projects because they have more resources to pull from. Encourage interactions that bring employees together. Those connections will help your employees be happier and more productive.
4. Managers confuse accountability with controllability. In order to hold employees accountable we attempt to control exactly how they do a task or a project rather than measuring the results of their efforts. Often our intention is to make it simpler and easier for them, but in doing so, we take away their autonomy. Shift to telling them the goal and why it is important and then let them control as much of the how as they can. The amount of autonomy you can provide will vary from employee to employee based on experience and skill level, but giving them a little more than they can handle and letting them stretch will make them happier and more productive in the future.
5. Managers confuse perfection with performance. We get so focused on our employees getting it 100% correct that we stop appreciating 95%. We assume they should know how to get it to 100% and nothing less is acceptable. Employees worked hard to get the project to 95% and we should show appreciation for that work. Then we can show them how to achieve that next 5% that will make them successful. When they feel appreciated for the first 95%, the employees will be eager and open to learning how they can improve their performance to 100%.
6. Managers and employees confuse career development with career elevation. Career conversations are often focused on how can to get a promotion and a raise. In today’s flat organizations and tough economic times, both are hard to promise and harder to get. But research has shown that career development is more impactful on employee happiness and productivity than career elevation. How can we help our employees grow? What opportunities exist for training, new projects, new responsibilities, and new skill sets. What is in your control as a manager that will help your employee grow and be challenged in their job? Growth and challenge will lead to added value which will create opportunities for raises and promotions in the long term.
Happier employees are more productive and more successful. In an effort to squeeze out more productivity, we often resort to tactics that make our employees less happy. This creates a downward spiral where more constraints lead to less productivity which leads to more constraints. Instead of managing butts in seats, how can we inspire focus, energy, and passion?
Provide opportunities for happiness and productivity and business results will increase now and in the long run.